Why other agents want long term sole agency contracts?

Posted 5 January 2009 by Neil Moore

It constantly frustrates me that other estate agents insist on tying their clients into long sometimes 12,16 or even 20 week sole agency contracts.

Every industry that offers a service to the public should stand or fall on the service provided. When will they realise that a happy customer is contented to build on their relationship with the service provider, regular contact and sound advise will maintain client loyalty.

I recently had a very bad experience with an electricity supplier (e-on) who had said that I had signed a contract to supply one of our offices and that they gave me 21 days to change supplier 2 months before the end of the 12 month contract, I admittedly overlooked this correspondence but had contacted them 6 weeks before the contract expired. After a letter of complaint they rang me to offer a discount on my electricity supply (very nice but not what I wanted) I just wanted service and not to be bullied into staying with such a company.  (I have diarised for next year to cancel my contract)

Maybe some of the companies that do this will eventually wake up and smell the coffee. The customer will vote with his feet.

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