Lettings: Client Feedback

Our customer service is extremely important to us and every member of the GL & Co. team strives to provide the best possible service to each and every one of our clients.

Here is a selection of genuine comments we have received from our Landlords and Tenants:

I have recently rented a flat in Horsham from yourselves - Karen consistently delivered exemplary customer service from start to finish. The whole process from expressing our interest in the flat, to moving in, was quick, efficient, and stress free. Karen was in regular contact with me throughout the rental process, and made sure there were no delays. I would recommend renting a property through GL as they are a friendly and helpful letting agency, who deliver their promises, and in my experience this is rare! I have rented properties for over 15 years and this is the best rental experience yet!
Miss B, Tenant at Hurst Court, Horsham

I have been a landlord for several years and got to deal with many letting agents during this time. GL's service has been second to none other and I found that they will go the extra mile time and time again. I have now moved my local portfolio across to them and I know I am in safe and competent hands, with anything from finding the right tenants to dealing with disputes. I can whole heartedly recommend them to any landlord or anyone thinking of becoming one.
Mr A, Landlord with property portfolio in Horsham

GL & Co have done an excellent job in quickly finding a tenant who is able to move in only 10 days after their being appointed as our agent.  Having done our homework in selecting a suitable lead agent, it seems GL & Co have performed as per our expectations.
Mr D, Landlord of property in Pease Pottage, West Sussex

 I would also like to convey my gratitude to all at GL & Co involved with arranging our tenancy. The property is wonderful and has far exceeded our expectations. Now we have finished the unpacking we can begin to enjoy our lovely family home. Rest assured I would be very happy in recommending your service to others if I am asked.
Mr H, Tenant at London Road, Pulborough
 

A  Landlord’s agent has both the interest of the Landlord and the interest of the Tenant to look after. As a tenant I want to thank you for the efforts you have made on my behalf through a difficult period in our lives. There are two sides to the Landlord – Tenant relationship, the legal and the human. The legal side is easy or at least straightforward, the human side is not. As you know, we are not tenants by choice, and this has created tensions which you have dealt with fairly and with kindness. You have also shown a great deal of forbearance with my constantly changing plans and missed appointments! 
Mrs X, Tenant in West Sussex


In 2001 a decision was made to instruct GL & Co, rather than a local land agent, to deal with the residential property lettings on the estate. It was a decision which we have not regretted. GL & Co have consistently found us excellent tenants (perhaps a bit too excellent from the point of view of the agent as the turnover has been very low) and have been sensitive about potential issues which may arise when letting residential property in the heart of an estate with public access. Cathy Moore and her team have dealt with the problems which inevitably occur with calmness, speed and efficiency. Rents have been collected and remitted promptly with clear accompanying statements. 
Mr B, Landlord with property portfolio in Pulborough