Client Feedback: Sales
You showed a commitment to selling our house. Showed a tenacity for completion. Excellent at keeping us informed.Mr & Mrs W, sold in Hillside Road, Storrington
Calm professional handling of our sale was a major factor in the successful outcome.Mr & Mrs L, sold in Summers Place, Billinghurst
All exceptionally helpful, friendly and professional during the stressful experience of moving house. They calmed us many times.Mr & Mrs B, sold in Rectory Lane, Ashington
Gave us the highest level of professional and expert service, worked very hard and extremely well for us. Thanks!Mr & Mrs L, bought in Rectory Lane, Ashington
Proactive in the transaction, friendly, positive and followed up with congratulatory phone-call on completion and welcoming pot plant on the doorstep.Mrs A, bought in Fir Tree Lane, West Chilington
A Landlord’s agent has both the interest of the Landlord and the interest of the Tenant to look after. As a tenant I want to thank you for the efforts you have made on my behalf through a difficult period in our lives. There are two sides to the Landlord – Tenant relationship, the legal and the human. The legal side is easy or at least straightforward, the human side is not. As you know, we are not tenants by choice, and this has created tensions which you have dealt with fairly and with kindness. You have also shown a great deal of forbearance with my constantly changing plans and missed appointments!Mrs X, Tenant in West Sussex
Thank you for all your help over the last few months - above and beyond the call of duty and very much appreciated. It's nice to know that you can still get good old fashioned customer service. The term 'customer service' is quite often a contradiction in terms these days but not with you, thank you.Mr D, bought in Finches Lane, West Chiltington
What are we good at? Restoring our faith in Estate Agents. It is a great shame that GL&Co is the exception rather than the rule but at least they are there to maintain standards. Nothing was too much trouble and at times they were the only people we felt were helpful and constructive.
Is there a member of our team you feel requires recognition? Peter Hossack (but the rest of the team were brilliant as well). Professional in every way. A brilliant communicator and someone who we felt was taking care of us.Mr & Mrs M, bought in Northlands Lane, Storrington
From the start Ian was efficient and friendly, kept us up to date about the progress of our purchase. Very co-operative about our viewing the property several times. In fact became a much valued friend.Mr & Mrs R, bought in Cowfold, West Sussex
What are we good at? Communication. We always felt we were properly informed and updated throughout. As a go between to the vendor the service was excellent also.Mr & Mrs G-C, bought in Westward Lane, West Chiltington
They (Marion & Craig) were a constant source of support....when I needed a great deal of reassurance and encouragement. I cannot speak too highly of the care and consideration of all the staff I had contact with. You could not have given a better service to anyone than that I received from all concerned.Mrs E, sold in Rock Road, Storrington
Always unfailingly, patient and pleasant to deal with in what was a difficult market. Always returned my calls if not available to speak straight away. Excellent - thank you all very much.Mr & Mrs W, sold in Durfold Road, Horsham
Excellent 'service' in 1996 - so again in 2010! Thank you all.Mr S, sold in School Lane, Washington
What are we good at? Friendly, accessible and courteous staff at Pulborough Office.Mr G, sold in Lower Street, Pulborough
Very professional approach which we particularly appreciated as a buyer and seller with the same agency.Mr & Mrs E-C, bought and sold in Horsham
Andrew was very responsive with a cheerful 'can do' attitude. Professional but with a customer focused attitude and a pleasure to deal with in what can be a stressful process.Mr & Mrs E, bought in Castlegate, West Chiltington
What could we do better? Nothing - start of marketing to completion 10 weeks!!!Mrs H, sold in Hormare Crescent, Storrington
Our customer service is extremely important to us and every member of GL & Co strives to provide the best possible service to each and every one of our clients.
We ask all our sellers and buyers to complete Customer Satisfaction Questionnaires so we can measure how we are doing. This enables us to constantly evaluate and improve our service.
Here are a selection of genuine comments from Questionnaires completed by our clients: